Shipping&Delivery
We ship worldwide!
The delivery of products is handled by DHL EXPRESS SERVICE worldwide.
The couriers make deliveries from Monday to Friday both morning and afternoon. In case of absence of the recipient, the courier will leave a notice that the package is waiting to be delivered. Delivery will be attempted twice, then, if not, the customer will be contacted. Area Forte will not be liable for any failures in service delivery by the courier.
In the case of deliveries to receptions (with the reclaim signature by the receptionist), Area Forte will not be held responsible for the delivery of the package to the final recipient. If a destination country is not among those listed, in choosing the method of delivery, It means that the delivery of products is not currently envisaged in that country.
Upon delivery of the products, the customer is required to check:
- That the number of boxes is the same as indicated in the transport document;
- The packaging is intact, not damaged or wet or otherwise altered, including the sealing materials (adhesive tape or metal).
Any damage to the packaging and / or product or the mismatch in the number of packages or particulars, must be immediately detected by affixing a specific indication on the delivery of the product to riconsegnarsi to the carrier.
Any problems concerning the physical, correspondence or completeness of the products received must be reported within 14 days from delivery, in the manner provided herein.
Shipping Costs
FREE SHIPPING FOR ITALY
EUROPEAN COUNTRIES: 10€
UK & UNITED STATES: €20
Shipping Times
The delivery of the products in Italy usually takes place within 24 hours after the shipping of the order.
The delivery of products in Europe with DHL usually takes place within 48 hours after the order has been shipped.
The delivery of products to US, Australia, Russia and other countries not mentioned above with DHL usually takes place within 72 hours after the order has been shipped.
The delivery times indicated by Area Forte should be considered as purely indicative and delayed with respect to the same, or any delivery made with subsequent split shipments do not legitimize the Customer to refuse the same delivery and to request reparations or compensation.
Import duties and taxes (shipments outside the European Union)
With regards to deliveries required in non-EU countries, duties and taxes are pre-paid by us. This means that the price you see on our website is the final price comprehensive of all import taxes/duties.
In case of refusal of the goods by the customer or non-delivery for other reasons (eg. address and / or phone number of wrong recipient; repeated absence of the recipient, etc.) Will be deducted the amount to cover the following expenses: sending goods + goods + return for returning the customs and charged to the recipient. Instead it will be refunded the price of the goods.